Return / Exchange Policy
RoyLab Return and Refund Policy
All returns and refunds must be approved by RoyLab (Global Office) Pte Ltd upon request, within 20 working days from delivery date. A 25% restocking fee will be charged as subjective. All Purchase Orders cancellation will subject to cancellation fee of 15%. Customers are required to ensure that original packing is intact when return and no transportation fees is incurred.
Return of products must include the following information:
- Customer name and address
- Purchase order number
- Date of delivery
- Reason for return
Where products (consumables, reagents, and equipment, exclude chemicals) can be returned:
- Manufacturer defects (covers non-functional use)
- Missing items
- Mislabelled items
- Expiry of items
Where products cannot be returned:
- Chemicals (exclude reagents) (All chemicals must be properly disposed at user site)
- Special Order Basis products (Where products are ordered to specifications or requirements)
- Discontinued products
- Products not sold directly by RoyLab (Global Office) Pte Ltd
- Products that are sold by RoyLab (Global Office) Pte Ltd but are resold thereafter
- Products that are used for more than 40 working days
- Short shelf life products
- Hazardous, flammable, and dangerous products
- User-defects products (Where product defects are caused by users)
- Incomplete packaging, items and parts of the products